Leads

Before you buy

• the job, suburb and postcode
• the estimated job value
• job specs, such as sizes, rooms or materials
• watch-outs, such as tricky access
• timing and property type
• the homeowner's notes and photos
• the lead price, before GST

After you buy

The lead shows the homeowner's details with Call and Email buttons, and you'll find it in the Claimed tab under Leads.

See new leads sooner

Add your mobile number for lead alerts, so you hear about new jobs as they come in. See how to control lead notifications.

Trades and services

1. Open Trades & Coverage in Settings.
2. Under Trades, add each trade you do.
3. Under Services, untick anything you don't want leads for.
4. Save your changes.

Service area

1. In Service Areas, set your base address.
2. Choose how far you'll travel: 10, 25, 50 or 100 km, or your own distance.
3. Add extra suburbs by name or postcode.

We use your new settings for new leads from when you save.

Check your settings

Open Trades & Coverage and check:

• Trades: every trade you do is listed.
• Services: the ones you do are ticked.
• Base address: it's set.
• Travel distance: it includes everywhere you work.
• Locations: each location is set up.

Check you're getting our emails

Look in your spam or junk folder for SureQuote emails. Every lead also shows under Leads in your dashboard.

Finish confirming your business

Your dashboard shows anything still to finish.

What you see before you pay

The homeowner's answers, the suburb, any photos and the estimated job value. See what you get when you buy a lead.

If a lead is fake

We stand by our leads: if one turns out to be fake or invalid, you get 100% back. See how fake lead refunds work.

If you don't win the job

If you spoke with the homeowner and they chose someone else, you get a rebate as credit: 20% on Base, 25% on Trusted, 30% on Pro. See how rebates work.

Find their details

Open Leads, choose the lead in the Claimed tab, and press Call customer or Email.

On the first call

1. Say who you are and that you're calling about their SureQuote request.
2. Confirm the job, and ask only what the homeowner hasn't already told you.
3. Agree the next step, such as a site visit or a written quote.
4. No answer? Leave a message and follow up by text.

Quote clearly

If your price is different from the estimate, say why. List what's included, when you can start and any warranty.

If they choose someone else after you've spoken, you get a rebate as credit: 20% on Base, 25% on Trusted, 30% on Pro.

What it means for you

• You know you are one of 3 at most, not one of a crowd.
• The homeowner has described the job and seen a price estimate, so they know roughly what it costs.
• Once 3 tradies have bought a lead, nobody else can.

If you do not win the job

Some jobs go to one of the other tradies. If you spoke with the homeowner and they chose someone else, you get a rebate as credit: 20% of what you paid on Base, 25% on Trusted and 30% on Pro. Over many leads, the rebates lower what each job you win costs you. See how to get a rebate.

Stand out from the other 2

Call the homeowner the same day you buy the lead. Use their answers and photos, so you only ask what they have not told you, and send a clear written quote.