Privacy Policy

SureQuote Pty Ltd ("SureQuote", "we", "our", or "us") operates an Australian platform that helps homeowners describe trade jobs, receive guide estimates, and connect with local tradespeople for quoting. This policy explains how we collect, use, disclose, store, and protect personal information when you use our website, intake tools, account surfaces, communications, and trade services.

This policy is intended to support transparency under the Australian Privacy Principles. It should be read together with our Terms & Conditions.

1. Collection notice for homeowners

When you submit a quote request, we collect contact details, job details, location, photos, estimate information, conversation answers, and any other information you choose to provide so we can create the job request, calculate or refine an estimate, and connect you with relevant local tradies.

We may share your quote request with relevant local tradies, including a nominated profile business if you started from a tradie profile, so they can quote or respond to your job. Matched tradies may receive your name, phone number, email address, suburb or postcode, job description, photos or files, estimate range, timing, and other details needed to assess the job.

If you do not provide enough contact or job information, we may not be able to create the quote request, match suitable tradies, send quote updates, recover your account access, or provide support.

2. Personal information we collect

Homeowners and property users

• Name, email address, phone number, suburb, postcode, and property location details.
• Job descriptions, trade category, selected service, timing, budget, estimate inputs, measurements, and answers to intake questions.
• Photos, videos, voice notes, files, conversation transcripts, and support messages you upload or send.
• Estimate results, quote request status, matched-tradie interactions, lead tracking links, account setup details, and Home Logbook information where used.

Tradies, businesses, and team members

• Business name, contact details, service areas, ABN, licence, insurance, credential, website, profile, and verification information.
• Lead preferences, wallet or credit activity, Stripe billing references, lead purchases, claim activity, messages, account roles, and support history.
• Publicly available business information we collect or enrich to maintain directory, licensing, matching, and safety signals.

Usage, device, and analytics data

• Pages visited, buttons clicked, quote flow progress, lead source, search terms, referral and advertising parameters, and approximate location from your request.
• IP address, browser, device type, operating system, error logs, performance data, cookies, and similar identifiers.
• Aggregated or de-identified data for analytics, service quality, marketplace health, and product improvement.

3. How we collect information

• Directly from you when you use the intake chat, quote forms, account pages, claim flows, support channels, or payment flows.
• Automatically through cookies, analytics events, security logs, page-view events, and similar technologies.
• From tradies, business representatives, public registers, business websites, licensing sources, partners, and service providers where relevant to operating the platform.

4. Why we use personal information

• Create and manage quote requests, job leads, estimates, account access, profile claims, lead claims, wallet activity, payments, and notifications.
• Match homeowners with relevant local tradies, including verified or nominated businesses, and manage the quoting workflow.
• Send transactional messages about estimates, leads, quotes, account access, security, support, payments, and service status.
• Improve our intake, matching, pricing, directory, fraud prevention, licensing, enrichment, analytics, and customer support systems.
• Investigate misuse, enforce our terms, comply with legal obligations, resolve disputes, and protect homeowners, tradies, SureQuote, and the public.

5. Who we disclose information to

• Relevant local tradies and trade businesses so they can assess, quote, discuss, or perform the job you submitted.
• A nominated tradie profile business, plus other relevant local tradies where the quote request is designed to obtain comparable quotes.
• Service providers that help us operate SureQuote, including hosting, database, authentication, storage, email, SMS, analytics, error monitoring, payments, maps, AI processing, customer support, security, and infrastructure providers.
• Payment processors, banks, fraud-prevention providers, regulators, courts, law enforcement, professional advisers, and insurers where needed.
• Another organisation if we restructure, sell, or transfer part of our business, subject to reasonable confidentiality and privacy protections.

Tradies may pay SureQuote for access to matched lead opportunities. That access is limited to responding to the relevant job and does not give tradies permission to sell, redistribute, or use homeowner information for unrelated marketing.

6. AI, automation, and human review

We use AI and automated systems to help classify jobs, ask intake questions, estimate prices, summarise scope, match leads, enrich business information, detect quality issues, and support internal operations. Human team members or approved service providers may review information where needed for support, safety, fraud prevention, quality control, or issue resolution.

AI-generated estimates are guides only. We do not intend AI outputs to replace professional inspection, advice, or a firm quote from a tradesperson.

7. Direct marketing and opt-outs

We may send service messages about a quote request, lead, account, security event, payment, support request, or product you use. Where a message is promotional or direct marketing, we will use or disclose personal information only where permitted by law, identify the sender, provide a clear way to opt out, and honour opt-out requests.

• We do not sell homeowner lead details for unrelated marketing or data-broker purposes.
• Tradies who receive homeowner details through SureQuote must use them only for the relevant quote, job discussion, or work unless they have their own lawful basis and any required consent.
• You can opt out of marketing using unsubscribe links or by contacting us at the address below. Transactional service messages may still be sent where necessary to provide or secure the service.

8. Cookies, analytics, and advertising

We use cookies, local storage, analytics events, and similar tools to keep sessions working, remember quote intent, measure conversion, improve performance, diagnose errors, prevent abuse, and understand how people use SureQuote. Advertising and analytics services may receive event data such as page views, campaign parameters, device information, and conversion events.

You can control many cookies through your browser settings. Some cookies or local storage entries are necessary for core quote, account, fraud-prevention, and security features.

9. Overseas processing and storage

Some of our service providers may process or store information outside Australia, including in the United States or other countries where their infrastructure operates. We take reasonable steps to use reputable providers and protect information through contracts, access controls, security practices, and minimisation.

10. Security and retention

We use technical and organisational safeguards such as access controls, encryption in transit, secure infrastructure, monitoring, logging, role-based access, and operational reviews. No online service is completely secure, so we encourage you to use strong passwords and tell us quickly if you suspect misuse.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including quote delivery, account history, legal obligations, dispute handling, fraud prevention, audit, tax, accounting, and product safety. We may de-identify or aggregate data when we no longer need to identify you.

11. Access, correction, deletion, and complaints

You can ask to access or correct personal information we hold about you. You can also ask us to delete information, restrict marketing, or explain how we handled your information, subject to legal, safety, accounting, dispute, and operational requirements.

To make a privacy request or complaint, contact us at [email protected]. We will take privacy complaints seriously and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Children

SureQuote is not intended for individuals under 16. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. We will post the revised version with a new effective date. If a change is significant, we may notify users through the site, email, account messages, or another reasonable channel.

14. Contact us

Privacy contact details:

• SureQuote Pty Ltd
• Email: [email protected]
• Address: Narara, NSW 2250, Australia