Privacy Policy

SureQuote Pty Ltd ("SureQuote", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, www.surequote.com.au (the "Site"), and our services.

1. What Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Suburb and postcode
• Details about your painting or renovation job
• Any photos, videos, or voice notes you upload

b. Tradie Business Information

• Business name and contact details
• ABN and license info (where applicable)
• Preferences for job type, size, or area

c. Usage Data

• Pages visited
• Time spent on site
• Device type, IP address, browser type
• Interaction with our estimate tool

2. How We Use Your Information

• Generate AI-powered job estimates
• Match you with relevant, verified tradespeople
• Send and manage quote requests
• Improve our services and user experience
• Provide customer support and troubleshoot issues
• Send updates, confirmations, and important notifications
• Ensure safety, fraud prevention, and compliance
• We may also use anonymised or aggregated data for analytics and product improvement.

3. Who We Share It With

• Vetted tradespeople who are matched to your job
• Service providers we use to operate our platform (e.g. hosting, analytics, communications)
• Legal authorities if required by law or to protect our rights
• We never sell your data to third parties.

4. Cookies & Tracking

• Understand how you use our site
• Improve performance and design
• Help deliver a personalised experience
• Track conversions from ads (e.g., Google, Meta)

You can control cookie preferences via your browser settings.

5. Data Security

We store your data using modern, secure infrastructure (including Supabase and encrypted storage). We implement access controls, regular audits, and secure development practices.

Despite our efforts, no online system is 100% secure, so we encourage you to use a strong password and be cautious when sharing sensitive information.

6. Your Rights

You can request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your data (unless legally required to retain it)
• Opt out of marketing communications

To exercise these rights, email us at alex@surequote.com.au.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please read their policies before engaging.

8. Children’s Privacy

SureQuote is not intended for individuals under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We’ll post the revised version with a new effective date. If significant changes occur, we’ll notify users via the Site or email.

10. Contact Us

If you have questions or concerns, please contact us at:

• SureQuote Pty Ltd
• Email: alex@surequote.com.au
• Address: Tascott, 2250, NSW