GEM Windows & Doors Showroom, Castle Hill

Went into the showroom on 21st of august to have a look at some products and bought a sliding door and a couple of sliding windows for my renovation, my salesperson Courtney was lovely and able to answer all questions that I had. We have since received and installed the products and I am very happy with how they have turned out. I will be recommending to friends and family

Between the 2 stores I have purchased all new windows and sliding doors for my renovation. They are the best priced and the quality is excellent. Mine took a little while however I chose the double glazed aluminium. I couldn't be happier, the sound and heat insulation is exceptional. They are a heavy commercial build and feel so solid and run well. The ladies at both stores were very helpful especially I think it was Liz at Castle Hill.

I am a builder about 3 hours west of Sydney. After a quick search on the web for a suitable timber Bi-old door system I came across GEM Windows & Doors. I must say there pricing was sharp, and they were very keen to help out. All of my communication was by email and phone, I never went to the factory at all. The door turned up on time and fitted the hole allowed just perfectly. I would defiantly recommend to others and I will be using Gem again. Great quality product.

BEST CUSTOMER SERVICE!! Dealt with a lovely lady named Ally, she went above and beyond for me! Order was ready within ONE business day. (During Christmas Period) Saved me driving from Alexandria to Castle Hill to their warehouse in the west. She organized absolutely everything for me and had me collect them from one location all in one day! She organized a courier and had the items delivered from Castle Hill to the warehouse where I was picking up the items from. Product was great quality! Was initially informed due to urgency was able to only obtain the windows the next business day and fly screens within couple days. Came there and everything was ready! In ONE day!! :D Ally was beyond pleasant, so patient and kind. Great customer service :) Highly recommend!

Ordered some custom aluminum sliding doors for our Pilates studio. Communication was efficient and regular. They were more than happy to discuss the details of their product with our builder to ensure we received what was required. Prices were extremely competitive also. We would definitely use GEM again for future projects.