Rustic Touch Custom Builder & Designer - Central Coast & Newcastle

We had a fantastic experience working with Rustic Touch. From start to finish, the entire process was smooth and professional. Deb and Tony are very approachable and we were always informed and involved in making decisions. Their tam of tradesmen are highly skilled and friendly and clearly took great pride in their work - every detail was completed to a high standard. Even after the job was completed, they were quick to respond to any questions or minor adjustments we needed. We wouldn't hesitate to recommend Rustic Touch. We are absolutely thrilled with the results.

Rustic Touch have completed two projects for me, and in each case, what stood out was their ability to work with neighbours, contractors and me to solve design and building issues that came up as the building progressed. The team worked with attention to detail, was happy to take on challenges and re-used materials expertly where possible. Their approach to every aspect of the builds was professional and carried out by skilled tradespeople. I have no hesitation in recommending their services.

Rustic Touch are a pleasure to work with .From design, picking fixtures & communication, we have enjoyed the whole process of our first build. The home is perfect & everything we have dreamed it would be. They are a 5 star review everyday.

We approached Rustic Touch to help finalise the design for our new home. Their experience in both design layout and building practicality was able to deliver great solutions while keeping costs under control. We sought tenders for the final plans and Rustic came in at the best price for the project making them our selected builder. We were based in Melbourne and had just contracted Rustic when COVID hit and we were locked down for 2020. Rustic pressed on with the project keeping us fully informed on the build and discussing options and decisions along the way. Their attention to detail was great and they treated the build as though it was their own home. The foundations and engineering were thorough and multiple adjustments were made to optimise little details throughout the progress and completion of the build. They finished the project on time and our first view of the finished home was a huge relief and pleasure. Rustic Touch has been a pleasure to work with and would be our choice for another build.

To say we're delighted with our experience with Rustic Touch would be understating it. Although this has been a renovation, we very much feel like it is a new house we're moving into for the first time. Despite our regular updates and site inspections, we are still amazed at the final outcome and we consider ourselves extremely lucky to have had the opportunity to work with Rustic Touch in every capacity. The outcome and quality are more than we could have hoped for, but beyond that, we've felt supported and well represented at all stages of the project. Although we can't name every person who's been involved, we'd like to make special mention of our forman Craig who we had only fleeting contact with, but we're sure had a significant contribution to the success and final quality of the executed work on site. Naturally we'd like to extend a huge thanks and acknowledgement of a job well done to all the other Rustic team members and multitude of enlisted trades who were on site throughout the exercise. Obviously, a fantastic end result in this context, is only made possible with a thorough and detailed plan. At this end of the experience, it can be easy to understate those early stages, but I'd like to thank Shaune for his professional, fast and detailed drafting work that laid the foundation (figuratively) for a job that, being a renovation, had so many unknowns lurking beneath the surface. Throughout the job, the plans provided us with the inspiration and confidence that what was to come was what we were hoping for and was a constant light at the end of the tunnel for us. Tracey and Jamie were fantastic touch points for us to deal with on all things admin and were always across the current state of affairs and were never unable to help us out. Their diligence, promptness and attention to our requests have been vital. Dealing with us as clients both working full time with a primary school child in the times of COVID means we could often not find time between ourselves to discuss things at short notice during the day and as a result being presented with a problem with a solution or an issue that has had a degree of processing already applied was extremely important to moving these things along promptly and also taking our needs into consideration. Although we've had plenty of opportunity to thank Tony and Deb in person, I'd be remiss not to mention here that they have been hugely supportive and their sagelike guidance and gentle restraining words have helped us keep our ambitions realistic and still achieve everything we'd hoped for. Naturally there are many I've been unable to name personally who've contributed to our renovation, so please extend this expression of thanks on to everyone and anyone involved and let them know their efforts have been greatly appreciated. Thanks and best regards, Justin, Clare and Lola.