Factory Pools Perth Mandurah

Extremely satisfied with our new pool from Factory Pools Perth. Our sales consultant was Tony from the Mandurah office. He really helped us narrow down our choices and solved any questions/queries we had. Communication from Kerry in head office was great. Our site supervisor Matt and our pool installer Lawrence were really professional. We cannot wait to enjoy our pool in summer.

Stradbrooke 6mx2.5m pool We started our journey with Amy who answered all our initial queries and made recommendations on their “essential plus” package that gave us even better value and gave us confidence in the company and their customer service. A few weeks later we visited Mandurah and finalised things with Dave and whilst disappointed with a May install date we understood we were late to the summer party. Then we got the call that they had a cancellation and could accommodate us almost two months earlier, happy day! The installation was managed by Matt who was courteous, timely and listened to our requests and accommodated most of them, thanks Matt! Our dig did hit rock and obviously that ended up costing more but we understood that could happen and fortunately was only one day. Kerry and also the accounts team helped the journey positively as well with their timely communication, thanks. Arlen finished the installation and was one of the most professional we have met ensuring we were informed as he managed the final days and again listened to our requests on the equipment positioning, great job! Gary came in for the final clean and handover and left us with a clean pool and (mostly!) understanding the complexity of our system. We are looking forward to many years of happy swimming!

I was recommended by a friend to use Factory Pools due to their pricing being very competitive in the current market. Great range of pool designs and sizes, friendly staff with excellent customer service. I had the help and support all the way through from choosing my pool, install and handover. I'm very happy with my pool and would recommend using Factory Pools for your pool choice.

I had a great experience with Factory Pools Perth/ Barrier reef group. They were professional, efficient, and delivered exactly what they promised. The installation was smooth, on schedule, and the final result exceeded my expectations. Highly recommend them for anyone considering a new pool.

Extremely satisfied ! Factory pools have been great from start to finish, we couldn’t fault them. Our sales consultant Tony was wonderful and answered all questions we had. There was no hidden costs!! Our site supervisor and pool installer went above and beyond for our pool install and everything went smoothly. The site was left clean, tidy and the handover for our pool was done 2 weeks later. We are super happy with our experience with Factory pools and highly recommend them