Alias Pty Ltd

Ian was fantastic and easy to deal with. He was clear in communication, both before and during the servicing of our robotic pool cleaner. He fitted it in due to our circumstance at last minute, which surpassed my expectations. Definitely recommend ALIAS and will be using Ian’s services again

Our pool cleaner had stopped working - Ian was extremely helpful and we were able to mail it to him for repair due to our distance. Ian found the cause of the problem, discussed it with us, was able to repair and return to us our cleaner, which is like new. Excellent sales and service and communication - would thoroughly recommend Ian's services

My robotic pool cleaner was brought in twice for repair and Ian went above and beyond to help resolve the issue. He was helpful, professional and ended up organising a completely new and updated model from the supplier and then took the time to show me how to use it properly. Excellent customer service.

Ian provides a high quality service, sales and advice. He has maintained my pool cleaner and advised on a replacement. I was exceptionally pleased with how he resolved a warranty issue, with the manufacturer providing a new top of the range pool robot with a new guarantee.

A truly honest business. We came to Ian thinking we would need a new pool cleaner. He suggested a service first, which he did promptly and well. Our robotic cleaner is better than new, and the price was very fair. Thanks Ian.

I just used Alias Pools recently to solve some issues with my pool equipment. Ian and his team were very helpful and professional in replacing and fixing what was needed. They had great communication in letting me know what the issue was and keeping me in the loop regarding the delivery back to me. They even went above and beyond to add some extra cabling to fix any potential issues in the future. Will definitely use them again when I need to.