Compass Pools

Wow, where do I even begin? From the moment we decided to take the plunge (no pun intended) and get a pool, Compass Pools, has been nothing short of extraordinary. Brett and Sharna have been absolute gems, patiently guiding us through every step of the process. And trust me, we had a LOT of questions - they handled them all with such grace and expertise. We attended Compass Pools' special day yesterday and were amazed by the care and support from every staff member. From sales to builders, and everything in-between, they made us feel like part of the Compass family. The atmosphere was welcoming, and the sense of community was palpable. We're excited about our pool journey with Compass! Even though our pool hasn't been installed yet, we're already blown away by the level of service we've received. It's rare to find a company that genuinely cares about their customers, but Compass Pools goes above and beyond. We can't wait to see the end result and dive into our dream backyard oasis! If you're considering getting a pool, look no further. Compass Pools is the real deal. We're beyond excited for this journey and grateful to have such an amazing team supporting us every step of the way. 5 stars doesn't seem like enough!

Craig installed our compass pool a few years ago. He did a great job. Helped us through the pool selection and design process including all of the landscaping and paving. He was great on-site, was there promptly each morning and completed what proved to be a very big job in a short amount of time. Since then Craig and Sam have been back a few times to assist us with modifications and general maintenance. I would recommend Craig and Sam without hesitation. He even brought us a case of beer so we could really enjoy our first swim.

Compass Pools Central West were great. From the initial call and visit to our home for Craig's ideas and recommendations for our New pool he gave us dates for completions and met every one. Price was competitive and the finished pool has been exactly what Craig said it would, "looks stunning and cleans itself"!! And it does, even under x2 Crabapple trees the Compass pool system handles it. During the installation we 'changed our minds' on a few occasions and Craig made it happen. In his opinion.."you will enjoy this pool for a long time we better make it right from the start"!! He also looked after all Council paperwork and requirements. Pool lighting, electric heatpump and Smartphone remote monitoring were all installed and works superbly and he used and recommended local trades and suppliers which we too respect. Even months after installation Craig is contactable for any questions we may have. Thanks Compass Pools. Craig and your team we will always highly recommend to others.

We engaged with Compass pools September 2020. We had researched our pool options and had contacted all pool service providers in the central west. Within a matter of days Craig from compass pools had sat down with us and explained our options and what would be provided. His quote was done on the spot and he was extremely transparent with costs. Our quote included all services (council approval, earth works, pool shell, water trucks, concrete, steel, heating, cleaning system etc). After many phone calls to Craig with lots of questions we decided to move forward with our pool. Craig always answered our calls or responded in a timely manner to missed calls. Craigs customer service is exceptional. He and his team greeted and conversed with ourselves and our children each morning and afternoon. They were courteous of noise around my babies sleeping times and always informed us prior of when they would be arriving and what we could expect that day. On the day our pool shell was delivered, Craig noticed that there was a small chip/ crack on the lip of the pool. He took photos and liaised with compass pools via email for which we were cc’d into. The company refunded us a small amount of money and assured us through written communication that any problems down the track and they would completely redo our pool free of charge. ***note*** this chip/ crack was on the lip of the pool that went above a steel beam and was covered in concrete. It did not affect the structure/ integrity at all and could not be seen once the concrete had been poured. The service provided by compass pools in this situation was above and beyond as well as reassuring. The whole process was an amazing experience. Our pool took no longer than 2 weeks from start to finish. We loved Craig’s sense of humour and ability to get along with all our family members. Four months of having our pool and Craig still regularly contacts us to check our pool levels. We could not thank Craig and compass pools enough for their service, expertise and ease of purchasing/ installing a pool. We would have no hesitation in recommending the product of a compass pool or installation by Craig.

Fantastic service! When a small piece of our Vantage pool cleaning system needed replacing I went up to Compass at Dural to source the part. Imagine my surprise when Russell Fagan, (who installed our pool in May 2007!!), not only remembered the job without referring to any notes but handed me the part there and then at no charge. He assured me when we got the pool that the extra money for the Vantage system was a great investment, he was 100% right as we have never vacuumed the pool in 14 years and it is always sparkling clean. Thanks again Russell !

We could not have been more impressed by Compass Pools. The service provided by both Sam George and Russel Fagan was world class. They went above and beyond to make the whole process seamless, in addition to providing a fantastic pool! Nothing was too hard and they were always available for any questions. Having an app that measures everything makes having a pool fun and not a chore. I can definitely recommend Compass Pools for your next pool.