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Crystal Waters Plumbing & Drainage

5.0(344 reviews)

Carrara, QLD

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About this business

Crystal Waters Plumbing & Drainage provides residential and commercial plumbing, drainage, hot water and leak-detection services across the Gold Coast, including kitchen and bathroom plumbing, CCTV/jetting and burst pipe repairs. The locally based, family-run company combines 25 years of industry experience with advanced tools — including drone inspections and thermal imaging — and backs workmanship with a lifetime warranty and upfront, no-callout pricing.

Service areas

Servicing Carrara and surrounding locations.

Palm Beach
Helensvale
Gold Coast

See what local homeowners are saying

Y N
7 Mar 2026
They responded quickly to my message and came on the same day even though it wasn’t urgent. I’m very happy with their work and fair pricing. I was previously ripped off by another plumber for the exac...
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They responded quickly to my message and came on the same day even though it wasn’t urgent. I’m very happy with their work and fair pricing. I was previously ripped off by another plumber for the exact same job, so I really appreciated their honesty. I’ll definitely use them again.
KiKi KoKo
30 Dec 2025
Nick did a great job fixing our hot water system. He arrived on time, explained the issue clearly, and handled everything very efficiently. He was professional, friendly, and trustworthy. We were espe...
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Nick did a great job fixing our hot water system. He arrived on time, explained the issue clearly, and handled everything very efficiently. He was professional, friendly, and trustworthy. We were especially grateful that he came out during the busy holiday season — it really meant a lot to us. You can tell he genuinely cares about his work and his customers. I would definitely recommend him to anyone needing plumbing or hot water system repairs.
Chapei Lin
23 Feb 2026
Nic from Crystal Waters Plumbing & Drainage was a lifesaver! He quickly diagnosed the problem with my hot‑water tank and discovered it was just a damaged element—not a whole new tank as another compan...
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Nic from Crystal Waters Plumbing & Drainage was a lifesaver! He quickly diagnosed the problem with my hot‑water tank and discovered it was just a damaged element—not a whole new tank as another company quoted and strongly recommended. Pricing was very reasonable. He never tried to upsell, communicated clearly, and was reliable and trustworthy. I’ll definitely be using their services again and highly recommend them to anyone in need of plumbing help. Thanks again Nic
Mary Vidler
21 Aug 2025
Nick and his team were exceptional in their speedy reply and professional work to a blocked drain pipe that was causing flooding into two apartments. They are very kind, helpful and focused on the job...
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Nick and his team were exceptional in their speedy reply and professional work to a blocked drain pipe that was causing flooding into two apartments. They are very kind, helpful and focused on the job on hand. Today they were our heroes!
Belinda Fedorczyk
28 Jan 2026
Nick and the team were great! Diagnosed the issue quickly and went about the work efficiently. Communication was great, and the workmanship is top quality. I’d recommend them to anyone
Alissa Magnifico
24 Feb 2026
Nick and his team are extremely professional, polite and do great work. I have now used them twice and the place is always left spotless. Highly recommend!

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Frequently asked questions

How much do plumbers typically charge?

Plumbing costs vary significantly depending on the type of job and its complexity. Simple fixture repairs are generally much less than jobs involving pipe replacement, excavation or gas appliance work. Most quotes include a call-out fee, hourly labour and parts, with after-hours or emergency attendance usually attracting higher rates. This page shows live pricing for jobs in your area.

Do plumbers charge call-out fees?

Call-out fees are common and are often used to cover travel and the initial assessment. Plumbers typically add hourly labour and any materials or replacement parts to the call-out fee. After-hours, weekend or emergency attendances are usually charged at higher rates and some small jobs may have a minimum charge.

Do plumbers need a licence in Australia?

Yes. Plumbing work must be carried out by a licensed plumber in every Australian state and territory, and in NSW the regulator is NSW Fair Trading (Building Commission NSW). Plumbers will generally provide their licence number and should be able to supply compliance certificates for regulated work. Look for an ABN, public liability insurance and relevant industry memberships as additional trust signals.

How do I get a quote from Crystal Waters Plumbing & Drainage?

Crystal Waters Plumbing & Drainage lists phone, email, or through their website on this profile, so you can contact them directly for pricing and availability. Share a short scope and photos to get a faster quote.

What areas does Crystal Waters Plumbing & Drainage service?

Crystal Waters Plumbing & Drainage services Palm Beach, Helensvale, and Gold Coast and surrounds. Contact them to confirm service areas.