Kitchens U Build

I honestly cannot speak highly enough of KUB Capalaba and especially Tracie — she was phenomenal from the moment we walked into the Capalaba store. To be completely transparent, I was a very reluctant participant at the start. I wasn’t convinced we even needed a kitchen revamp, and I was absolutely adamant that I wanted only white cupboards and a white benchtop. That was the first time (and definitely not the last!) I heard Tracie gently ask, “Are you sure?” What followed was nothing short of mind-blowing. Tracie introduced ideas we had never even considered — and somehow they turned out to be exactly what we wanted. There were no pushy sales pitches, no pressure, just patience and expertise. She worked with us while we dithered over decisions and very quickly realised that I’m a visual person. Instead of telling me how something would look, she showed me. She patiently walked me through layouts and finishes, waiting for me to catch up with what she already knew would work beautifully. Tracie didn’t just help us choose cupboard facings and benchtops — she completely reimagined our space. Working solely from our badly hand-drawn scribbles (and without ever seeing our home in person!), she suggested shifting a wall by 60cm. That one change transformed how we could use the entire wall and dramatically improved the functionality of our kitchen. She helped us design not only our dream kitchen, but also a butler’s pantry/laundry that is both stunning and incredibly practical. We knew we had absolutely nailed the design when I realised I can literally spin in place to unpack the dishwasher — no more walking all over the kitchen to put things away. It just works. Once everything was selected, checked and rechecked, installation was booked in. Unfortunately — and through no fault of KUB — the installation coincided with Cyclone Alfred, and we lost power for five days. Yet even then, KUB went above and beyond and they just turned up with their generator and radio and just kept building cupboards like absolute professionals (even with a 1 and 5 year old under their feet!). That level of commitment and dedication speaks volumes. We did experience a couple of minor hiccups — the ceramic backsplash didn’t align perfectly, and the stone contractor installed stone instead of ceramic in the pantry. But once again, Tracie handled everything immediately and without hesitation. There was no argument, no defensiveness — just swift action to have everything corrected as soon as possible. When the kitchen and pantry were complete, Tracie personally came out to inspect everything herself to ensure it was perfect — and it absolutely was. We cannot thank Tracie and the entire KUB team enough. They didn’t just renovate our kitchen — they transformed our home. Their patience, creativity, professionalism, and genuine care made what could have been a stressful process an incredibly positive experience. If you’re considering a renovation, do yourself a favour and visit KUB Capalaba. You’ll be in the very best hands.

Big thank you to KUB at Capalaba for my fabulous new kitchen. It was a great experience working with Tracie, she knew exactly what I wanted and how to get it all into the available space, and made the whole exercise pain-free. Likewise for Tim, the installer, being so precise with the fit-out. Before and after pics below, it's a major transformation. I highly recommend KUB, they're a great team to work with and if you're doing a reno their expertise is invaluable.

Tracy and the team went out of their way to understand what we needed and how to make it work for us. They considered our price bracket, suggested important improvements, helped with engaging reputable trades and checked in regularly to ensure we were on time scale and happy. We had never renovated in Australia and were overwhelmed with options and scared to project manage. Tim and Tracy helped us navigate and reassured us. The service was 5 stars! Love my new kitchen and can find everything in my new gorgeous pantry!

There should be an option for 10 stars for the KUP Capalaba branch! We had seen several other kitchen install places before we met the wonderful Tracie. She listened, made suggestions & followed up with us on days/times she said she would call to ensure we were kept in the loop at all times. The 10/10 service did not stop with Tracie, on day of install, Luke exceeded our expectations with his level of communication, cleanliness and integrity in the build and pointing out a few imperfections that we had not noticed which were replaced. These traits are often missing from tradesmen but Luke was above exceptional. 100/10 recommend the team at KUB.

We visited at least four other kitchen designers before we came to Kitchens U Build. Not only were KUB the best priced by a long shot, they were professional, helpful and great to deal with. Nothing was a problem and Tracie was really great at facilitating a design that worked perfectly for our space. Our job was really big with a full kitchen including island bench, laundry, walk in robe and three bathrooms but everything arrived exactly as it should for our installer.